At Qlycheetoys, transparency and clarity are our core principles. We aim to provide a straightforward return and exchange policy that is easily accessible on our website.
1. Applicability of Policy
This policy is applicable to all products purchased directly from our online store at Qlycheetoys. If your purchase was made via third-party platforms, their specific return and exchange policies will apply.
2. Steps for Return/Exchange
Contact our customer support team at service@qlycheetoys.com within 14 days of receiving the product. Please include your order number and reason for the return or exchange in your email.
Our customer support team will respond to your email and guide you through the return or exchange process.
If applicable, our team will provide you with a return label or detailed instructions on how to proceed.
Ensure that the product is in its original condition, with all tags and accessories intact. We recommend packaging the item securely to prevent any damage during the return shipping process.
Use the following return address when shipping the product back to us: No. 3, F3 (Middle), 558 Taiping Road, Chongchuan District, Nantong City, China.
Please note that it is important to retain proof of shipment, such as a tracking number, as we cannot be held responsible for any lost or damaged items during transit.
Once we receive the returned product, our team will inspect it to ensure it meets the return or exchange criteria.
For defective, damaged items, or errors on our part, we will process your refund or exchange within seven days.
For returns due to a change of mind or sizing issues, refunds will be processed within seven days upon receipt of the returned product.
If you choose to exchange the product, we will ship the replacement item once the return has been received and processed.
For any further assistance or inquiries, please contact our customer support team at service@qlycheetoys.com. We are here to help.
Please remember that it is important to contact us within 14 days of receiving the product and follow these detailed steps to ensure a smooth return or exchange process.
3. Returns
Defective/Damaged Items or Our Error: Return shipping costs will be borne by us. Reach out within 14 days of receiving the product. Refunds will be processed within seven days upon product receipt.
Change of Mind or Sizing Issues: Return shipping costs will be your responsibility. Refunds will be processed within seven days of us receiving the returned product.
4. Exchanges
Defective/Damaged Items or Our Error: We’ll cover the shipping costs for the replacement item. Contact us within 14 days of product receipt.
Change of Mind or Sizing Issues: You’ll bear the return shipping costs and shipping costs for the replacement product.
5. Time Frame
Initiate returns or exchanges within 14 days of receiving the product.
Refunds will be processed within seven days once we receive the return.
6. Non-Applicability of Returns/Exchanges
If we do not offer returns or exchanges for specific items or situations, we will clearly mention those exceptions.
Please Note:
You will be provided with the return shipping address via email after initiating your return request.
No return handling fees apply, and we do not charge for return label generation.
For any clarifications or to initiate a return/exchange, reach us at service@qlycheetoys.com. Your satisfaction is our priority.